Create a support ticket
We’ll open a support ticket with your note and recent chat so the team
can follow up. Company, media, printer, and ink are filled in from the
chat when the chat includes them. Change them if they’re wrong. If the
bot could not confirm the setup, review why it stopped before you submit.
For a defect claim or return, pick it under Request type. Add photos
or video below.
Test mode, ticket not sent.
Name
Email
Your company
Your customer’s company (for distributors)
Request type
General support question
Report a defect
Request a return
Media
Media item
Lot number (optional)
Roll number (optional)
Roll numbers are whole numbers, like 15. What you typed will go in the ticket notes instead of the Roll # field.
Reason for the return
Select a reason
Defect
Overstock or unused
Wrong item
Other
Quantity affected
Printed or unprinted
Select one
Unprinted
Printed
Printer
Printer model (optional)
Ink
Order or PO (optional)
Describe the problem
Photos or video (required for a defect)
A photo of the problem and one of the core label help most. Photos (incl. iPhone HEIC), video, or PDF. Up to 10 files, 20 MB total.
Add photos or video
Note